We make public our policy on refund and cancellation of donations received for the social service activities/charity on secure online payment gateway as under:

Kishalay Foundation has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Kishalay Foundation expects that all donors will exercise due care and diligence while making donations. Kishalay Foundation also recognizes that a donation may be made erroneously or donors may change their mind. Kishalay Foundation will examine request for refund of donation and endeavour to make the refund. Kishalay Foundation also seek proper explanation and reason from the user. Further, it will also require verification of the user and need documents of proof as well as for donation.

However, Kishalay Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued or for any other unforeseen circumstances which are beyond our control.

Any verbal request or telephone call for cancellations and refund of online donations shall not be entertained under any circumstances. Your refund request must contain the details such as date of Donation, amount of Donation, mode of Donation i.e. Credit/Debit Card or Online Payment / NEFT or UPI payment and should reach Kishalay Foundation office within 7 (Seven) days from the date on which you made the donation i.e.:

  The date on which you made the donation online, electronically or through other means, OR

  The date on which you handed over the cheque / demand draft to Kishalay Foundation or someone authorised by Kishalay Foundation for this purpose, OR

  The date on which you despatched the cheque / demand draft to Kishalay Foundation by any other means.

The refund process may take time 15 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.